Terms & Conditions

These terms

  1. What these terms cover. These are the terms and conditions (“Terms”) on which we will supply our products (“Products”) to you.
  2. Why you should read them. Please read these Terms carefully before you submit your order to us. These Terms (together with our Privacy and Cookies Policy) govern our relationship with you in relation to the Website and your purchase of our Products on the Website. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
  3. By placing an order for any Product(s) on the Website (“Order”) you agree to be bound by these Terms, and by continuing to access the Website you agree to accept the practices described in these Terms, which may be updated or changed by us from time to time.

Information about us and how to contact us

  1. Who we are. We are ‘Tiggy Potts’ (“we”, “us” or “our”), a trading name for a sole trader, identity of sole trader can be revealed for legal purpose if required.
  2. How to contact us. You can contact us by writing to us at tiggy[at]tiggypotts.com
  3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
  4. “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

Our contract with you

  1. Submitting your Order. Our shopping pages will guide you through the steps you need to take to place an Order with us to purchase the Products. Our order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the order process. To place an Order, you will need to supply us with your name, address, email address, a password and possibly some other personal information. See our Privacy and Cookies Policy for more details about this. You can provide us with that information by filling in the necessary information on the Website where indicated and then following the relevant instructions. When placing an Order you must use a valid email address that you access regularly, so that, amongst other things, we can send administration and information emails to you.
  2. Order Acknowledgement. We will then send you an acknowledgment email to acknowledge that we have received your Order (“Order Acknowledgment”).
  3. Shipment. If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery (“Order Confirmation”).
  4. How we will accept your Order. Acceptance of your Order and the completion of the contract between you and us will take place when we send you the Order Confirmation, unless we have notified you that we do not accept your Order or you have cancelled it.
  5. If we cannot accept your Order. If we are unable to accept your Order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
  6. Your Order number. We will assign an Order number to your Order and tell you what it is in the Order Confirmation. It will help us if you can tell us the Order number whenever you contact us about your Order.
  7. International Orders. We do not currently ship outside of the UK
  8. Age Restriction. You may only purchase Products from the Website if you are at least 18 years’ old. If you are under 18, you can only use the Website with the involvement of a parent or guardian.

Our products

  1. Products may vary slightly from their pictures. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. All measurements quoted for the Products are approximate.
  2. Product packaging may vary. The packaging of the Product may vary from that shown in images on our Website.

Your rights to make changes

  1. If you wish to make a change to your Order, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause below – our rights to end the contract).

Our rights to make changes

  1. Minor changes to the Products. We may change the Order:
    1. to reflect changes in relevant laws and regulatory requirements; and
    2. to implement minor improvements. These changes will not affect your wearing or use of the Product.
  2. More significant changes to the Order or these Terms. In addition, we may make changes to these Terms or the Order, but if we do so we will notify you and, if you wish to do so, you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.

Providing the products

  1. Delivery costs. The costs of delivery are displayed to you on our Website here https://tiggypotts.com/delivery-information/
  2. When we will provide the Products. During the Order process we will let you know when we expect to provide the Products to you. We aim to deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we send you the Order Confirmation.
  3. We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
  4. If you are not at home when the Product is delivered. Please refer to our Delivery Information for further details.
  5. When you become responsible for the Products. The Product will be your responsibility from the time we deliver the Product to the address you gave us.
  6. When you own Products. You own the Product once we have received payment in full.
  7. Reasons we may suspend the supply of Products to you. We may have to suspend the supply of a Product to:
    1. deal with technical problems or make minor technical changes;
    2. update the Order to reflect changes in relevant laws and regulatory requirements; or
    3. make changes to the Order as requested by you or notified by us to you (see clause 6 above).
  8. Your rights if we suspend the supply of Products. We will contact you in advance to tell you we will be suspending supply of a Product, unless the problem is urgent or an emergency. If we have to suspend the Product we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the Product if you choose to end the contract.
  9. We may also suspend supply of the Products if you do not pay. If you do not pay us for the Products when you are supposed to and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice. We will not charge you for the Products during the period for which they are suspended.

Your rights to end the contract

  1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
    • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or to get some or all of your money back);
    • If you want to end the contract because of something we have done or have told you we are going to do;
    • If you have just changed your mind about the Product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Products;
    • In all other cases (if we are not at fault and there is no right to change your mind).
  2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
    (a)  we have told you about an upcoming change to the Product or these Terms which you do not agree to;
    (b)  we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
    (c)  there is a risk that supply of the Products may be significantly delayed because of events outside our control;
    (d)  we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
    (e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late.
  3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.
  4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
    • any Products which have been worn and are not in their original condition; and
    • any Products which become mixed inseparably with other items after their delivery.
  5. How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the Products, unless your Products are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products.
  6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for Products is completed when the Product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

How to end the contract with us (including if you have changed your mind)

  1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
    • By email to tiggy[at]tiggypotts.com. Please provide your name, home address, details of the Order and, where available, your phone number and email address.
    • Online by completing the contact form on out Contact Us page.
  2. Returning Products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. Please email us at tiggy[at]tiggypotts.com for postage instructions. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the contract. Returned items must be returned to us unworn/unused and in the original condition. For further information, please view our Refund Policy here https://tiggypotts.com/refund-policy/
  3. How we will refund you. We will refund you the price you paid for the Products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below if necessary.
  4. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    • We may reduce your refund of the price to reflect any reduction in the value of the Products, if you have worn/used the Product, or if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  5. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:
    • If we have not offered to collect the Products, your refund will be made within 14 days from the day on which we receive the Product back from you.
    • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Our right to end the contract

  1. We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:
    • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, any measurements we may need from you; or
    • you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
  2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause above, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  3. Events outside our control. In some circumstances, we may have to cancel a contract before the Products are delivered, due to an event outside our control or the unavailability of stock.
  4. Cancelling if there is an event outside our control. If we cancel:
    • we will promptly contact you to let you know; and/or
    • if you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.

If there is a problem with the product

  1. How to tell us about problems. If you have any questions or complaints about the Product, please contact us as outlined above.
  2. Summary of your legal rights. We are under a legal duty to supply Products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

Your Product is goods as it is shoes, and the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:

  • up to 30 days: if your Products are faulty, then you can get an immediate refund.
  • up to six months: if your Products can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • up to six years: if your Products do not last a reasonable length of time you may be entitled to some money back.

Price and payment

  1. Where to find the price for the Product. The price of the Product will be the price indicated on the order pages when you placed your Order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see below for what happens if we discover an error in the price of the Product you Order.
  2. What happens if we got the price wrong. It is always possible that, despite our reasonable endeavours, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Product’s correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Product’s correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
  3. When you must pay and how you must pay. We accept payment with Visa, Visa Debit, PayPal and MasterCard. You must pay for the Products before we dispatch them.

Our responsibility for loss or damage suffered by you

  1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective Products under the Consumer Protection Act 1987.
  3. We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

  1. How we will use your personal information. We will use the personal information you provide to us:
    • to supply the Products to you;
    • to process your payment for the Products; and
    • if you agreed to this during the Order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us.
  2. We will only give your personal information to third parties where the law either requires or allows us to do so.  Please see our Privacy and Cookies Policy for more information on how we use your personal information.

Intellectual property

  1. The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the name ‘Tiggy Potts’, is the sole property of us. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

Other important terms

  1. We may transfer this agreement to someone else. We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.
  2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
  3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs and clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and clauses will remain in full force and effect.
  5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
  6. Which laws apply to this contract and where you may bring legal proceedings. These Terms and any dispute or claim arising out of or in connection with them (including, but not limited to, non-contractual disputes or claims) shall be governed by and construed in accordance with English law. You submit to the exclusive jurisdiction of the English courts to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, except where, by law, such dispute or claim must be brought in the jurisdiction in which you are domiciled, or where the relevant law contains mandatory provisions that override such exclusive jurisdiction.
  7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/.