Privacy Policy

1. Who we are

  1. We are ‘Tiggy Potts’ (“we”, “us” or “our”), a trading name for a sole trader, identity of sole trader can be revealed for legal purpose if required.
  2. Our website address is: https://tiggypotts.com/
  3. We own and operate the Website
  4. For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (Regulation EU 2016/679) (“GDPR”) (or any other subsequent enactment of it in the United Kingdom) (together, “Data Protection Laws”), we are the data controller in respect of any personal data that you share with us (as part of your purchase of the goods that we make available for you to buy through the Website (“Goods”)), or that we collect through the Website.
  5. You can contact us at tiggy[at]tiggypoots.com.

2. What does this Privacy and Cookies Policy apply to?

  1. In this Privacy and Cookies Policy, references to “you” are to any person who submits data to us or the Website about him/herself or about any living individual in relation to use of the Website or the Goods that we make available. When you access the Website or sign up to our newsletter, we may ask you to provide us with information about you. This Privacy and Cookies Policy applies to and sets out how we might use that information.

3. What does this Privacy and Cookie Policy do?

  1. This Privacy and Cookies Policy (together with our Terms and Conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy and Cookies Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

4. Fair processing

  1. We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.
  2. We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.

5. Collection and processing of your personal data through the Website

  1. Information we collect includes:
    • Name
    • Address
    • Email Address
    • Phone Number
  2. We do not store credit card details, all payment information is stored with our third-party payment providers such as Stripe or PayPal.
  3. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping;
    • Product order processing;
    • We may use the information to improve our products and services;
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail;
    • We may use the information to customise the website according to your interests;

6. Security protocols

  1. When you make any payment to us through the Website, you must make that payment to us using your credit or debit card, or such other payment methods as we make available from time to time. Any payment transactions processed through the Website will be encrypted using WooCommerce Payments powered by Stripe. We may also use third party payment processing providers to process payments that you make through the Website (such as Paypal), and each provider has its own privacy policy; we do not accept any responsibility or liability for those privacy policies. We will tell you which processor we use before you make payment, and please check those privacy policies before you submit any personal data to us.

7. IP addresses

  1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
  2. We use this data to ensure that content from the Website is presented in the most effective manner for you and for your computer. We hold this data for 2 years.

8. Cookies

  1. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Cookies used by Tiggy Potts include:

    • _utma
      This cookie collects information on each unique browser that visits a page on our site and provides each user with a unique ID. The information collected is completely anonymous.
      This cookie expires after two years.
    • _utmb
      This is created when a user first logs onto the website and is used to calculate how long a visit takes.
      This cookie will expire after thirty minutes.
    • _utmc
      Works alongside  _utmb to calculate how long a visit takes.
      Expires when a user leaves the site.
    • _utmz
      Is designed to provide information on the type of referral used by the visitor to reach our site.
      This cookie expires after six months.
    • _atuvc
      This cookie is used to track usage of on page social share buttons.
      This cookie will expire after one year.
    • _qca
      Used for user reviews and customer feedback.
      Expires after three years.

9. Other Websites

  1. The Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

10. Changes to our policies

  1. Any changes we may make to this Privacy and Cookies Policy in the future will be posted on the Website and, where appropriate, notified to you by email. Each time you enter the Website, you agree that the Privacy and Cookies Policy current at that time shall apply to all information held by you.

This Privacy and Cookies Policy was most recently updated on 23rd August 2021.